Medis luxury spa

Your trust is important to us

Privacy Policy
Terms of Service

Privacy Policy

Last Updated: 04/05/2025

At Medis luxury spa ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details, date of birth, health information relevant to spa treatments
  • Payment Information: Credit/debit card details (processed securely through our payment processor)
  • Usage Data: Treatment preferences, visit history, feedback
  • Technical Data: IP address, browser type, device information when using our website

2. How We Use Your Information

We use your information to:

  • Provide and personalize our spa services
  • Process payments and appointments
  • Communicate about bookings, offers, and updates
  • Improve our services and customer experience
  • Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service providers (payment processors, booking systems)
  • Medical professionals (only with your consent for relevant treatments)
  • Legal authorities when required by law

4. Data Security

We implement appropriate security measures including:

  • Secure servers and encryption
  • Limited access to personal data
  • Regular security assessments

5. Your Rights

You have the right to:

  • Access and request copies of your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications

6. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new "Last Updated" date.

7. Contact Us

For any privacy-related questions or requests, please contact:

Medis luxury spa
Email: privacy@muditaspa.com
Phone: +91 99676 96058
Address: Shop No 9, Lakhani Empire Towers, Thane West

Terms of Service

Last Updated: 03/04/2024

Welcome to Medis luxury spa. These Terms of Service ("Terms") govern your use of our spa services, website, and any related services.

1. Spa Services

We offer various spa treatments including massages, facials, and body treatments. All services are:

  • Provided by trained professionals
  • Subject to availability
  • Require advance booking (walk-ins accepted based on availability)

2. Appointments & Cancellations

  • Appointments can be made online, by phone, or in person
  • 24-hour cancellation notice required to avoid charges
  • Late arrivals may result in reduced treatment time

3. Payment Terms

  • Full payment required at time of service
  • We accept cash, credit/debit cards, and digital payments
  • Prices are subject to change without notice

4. Health & Safety

  • Inform us of any medical conditions, allergies, or pregnancy
  • We reserve the right to refuse service for health/safety reasons
  • Proper hygiene and draping practices are always maintained

5. Conduct Policy

We maintain a professional environment. Any inappropriate behavior will result in immediate termination of services without refund.

6. Gift Certificates

  • Valid for 6 months from purchase date
  • Non-refundable and non-transferable
  • Cannot be redeemed for cash

7. Liability

We are not liable for:

  • Any allergic reactions to products used
  • Loss or damage to personal belongings
  • Pre-existing medical conditions aggravated by treatments

8. Changes to Terms

We may modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in Thane courts.

10. Contact Information

Medis luxury spa
Email: info@muditaspa.com
Phone: +91 99676 96058
Address: Shop No 9, Lakhani Empire Towers, Thane West